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Senior Technical Support Engineer (all)

Permanent employee, Full-time · Kempen, Rheine, Hybrid
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Your mission
Checking and analysing faults, configuring systems, fine-tuning/adjusting dynamics and making minor software changes using hardware and software.
Occasional travel to customer sites as a field engineer to analyse faults, modify or repair products and systems.
Provide technical advice to solve technical problems in the application of products at customer sites.
Advising engineering teams on product improvements to increase customer satisfaction
Contribute to troubleshooting and other application notes in product manuals
Maintain a product and customer database
Participate in customer project kick-offs and lessons learned meetings with engineering, sales and customers.
Provide feedback to other technical staff on technical issues with customer product applications to ensure continuous improvement of our products.
Plan the deployment of field service engineers according to customer requirements
Your profile
You ideally have the following knowledge and experience:

University degree in a technical field in engineering or degree in a technical field with additional relevant work experience in the wind power industry desired
Comprehensive understanding of the products and their application as well as troubleshooting in customer systems
Ability to solve complex problems and troubleshoot, even with incomplete information
Excellent verbal and written communication skills in English and German
Ability to train and instruct customer service technicians, field service technicians or customer technicians
Why us?
We support you: Experienced colleagues are on hand to help you get started and develop personally 

Your commitment pays off: You benefit from an attractive remuneration model including a performance-related bonus and 30 days' holiday

Your plans are as individual as you are: We offer you a wide range of options for a good work-life balance as well as flexible working - whether in one of our office locations or hybrid

Your well-being is important to us: attractive corporate benefits such as JobRad leasing, various discounts, our contribution to private retirement and health care as well as free employee parking and company fitness await you

You are part of a strong team: we actively practise flat hierarchies and a team-oriented corporate culture - ecological responsibility and social commitment are just as much a part of this as regular celebrations and team events

Join us!
#maythewindbewithyou
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About us
We are experts in power conversion and today offer service products and solutions worldwide, as well as customised solutions such as build-to-print or build-to-spec in our state-of-the-art facilities.
We support application requirements, whether it is a customised production solution or an aftermarket solution to maintain or upgrade existing systems.
We are passionate about creating and securing a renewable future.
This requires a team of dedicated energy visionaries. That's why we're looking for the best possible candidates to help us grow our contribution to that change.
Whether your job involves climbing 80 metres into a wind turbine to service it, or coordinating customer appointments, we are looking for the best talents who can use their expertise, dedication and innovation to help us move forward together - today, tomorrow and far into the future.
Was gibt es zu tun?
Prüfen und analysieren von Fehlfunktionen, Konfiguration von Systemen, Feinabstimmung/Anpassung der Dynamik und Durchführung kleinerer Softwareänderungen unter Verwendung von Hard- und Software
Gelegentliche Reisen zu Kundenstandorten als Außendienstmitarbeiter zur Fehleranalyse, Modifizierung oder Reparatur von Produkten und Systemen
Technische Beratung zur Lösung technischer Probleme bei der Anwendung von Produkten beim Kunden
Beratung von Ingenieurteams über Produktverbesserungen zur Erhöhung der Kundenzufriedenheit
Beitrag zur Fehlerbehebung und zu anderen Anwendungshinweisen in Produkthandbüchern
Verwaltung einer Produkt- und Kundendatenbank
Teilnahme an Kundenprojekt-Kick-offs und Lessons-Learned-Meetings mit Technik, Vertrieb und Kunden
Rückmeldung technischer Probleme bei der Anwendung von Produkten bei Kunden an andere technische Mitarbeiter, um eine kontinuierliche Verbesserung unserer Produkte zu gewährleisten
Einsatzplanung von Servicetechnikern vor Ort entsprechend den Anforderungen des Kunden
Warum Du?
​Du bringst idealerweise folgende Kenntnisse und Erfahrungen mit:

Hochschulabschluss in einem technischen Bereich in Ingenieurwissenschaften oder Abschluss in einem technischen Bereich mit zusätzlicher einschlägiger Berufserfahrung in der Windkraftbranche erwünscht
Umfassendes Verständnis der Produkte und ihrer Anwendung sowie der Fehlersuche in Kundensystemen
Fähigkeit zur Lösung komplexer Probleme und zur Fehlersuche, auch bei unvollständigen Informationen
Ausgezeichnete mündliche und schriftliche Kommunikationsfähigkeit in Englisch und Deutsch
Fähigkeit zur Schulung und Anleitung von Kundendiensttechnikern, Außendiensttechnikern oder Kundentechnikern

Warum wir?
Wir begleiten dich: Erfahrene Kollegen stehen dir bei deinem Start und deiner persönlichen Entwicklung zur Seite 
Dein Einsatz zahlt sich aus: Du profitierst von einem attraktiven Vergütungsmodell inklusive eines erfolgsabhängigen Bonus und 30 Tagen Urlaub
Deine Pläne sind so individuell wie du selbst: Wir bieten dir umfangreiche Angebote für eine gute Work-Life-Balance genauso wie flexibles Arbeiten – ob in einer unserer Office Locations oder hybrid
Dein Wohlergehen liegt uns am Herzen: Attraktive Corporate Benefits wie JobRad-Leasing, unterschiedliche Rabatte, unser Beitrag zu privater Alters- und Gesundheitsvorsorge sowie kostenfreie Mitarbeiterparkplätze oder Firmenfitness erwarten dich
Du bist Teil eines starken Teams: Bei uns werden flache Hierarchien und eine teamorientierte Unternehmenskultur aktiv gelebt – ökologische Verantwortung und gesellschaftliches Engagement gehören für uns genauso dazu, wie regelmäßige Feiern und Team-Events
Sei dabei!
#wirmachenwind
Apply for this job
Über uns

We are experts in power conversion and today offer service products and solutions worldwide, as well as customised solutions such as build-to-print or build-to-spec in our state-of-the-art facilities.
We support application requirements, whether it is a customised production solution or an aftermarket solution to maintain or upgrade existing systems.
We are passionate about creating and securing a renewable future.
This requires a team of dedicated energy visionaries. That's why we're looking for the best possible candidates to help us grow our contribution to that change.
Whether your job involves climbing 80 metres into a wind turbine to service it, or coordinating customer appointments, we are looking for the best talents who can use their expertise, dedication and innovation to help us move forward together - today, tomorrow and far into the future.

Apply for this job
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